Server-related support, cannot connect, lost my account info, etc.

Unable to update mod files

Moderator: Developers

User avatar
User

MajorTom

Posts

2

Joined

18 Jul 2016, 22:17

Location

NC

Unable to update mod files

by MajorTom » 19 Jul 2016, 14:21

I receive the following error in the mod launcher LOG when trying to update:

[7/19/2016 9:19:50 AM]: ##############################
[7/19/2016 9:19:50 AM]: Launcher (Build 119) loading...
[7/19/2016 9:19:50 AM]: Launcher load complete!
[7/19/2016 9:19:50 AM]: Checking for updates...
[7/19/2016 9:19:51 AM]: New Mod Status: Base mod files outdated!
[7/19/2016 9:19:51 AM]: Checking for new updates...
[7/19/2016 9:19:51 AM]: Downloading mod config data..
[7/19/2016 9:19:53 AM]: Downloading base mod files...
[7/19/2016 9:19:53 AM]: Finding closest download servers via Ping-Test..
[7/19/2016 9:19:53 AM]: Querying download-server: 'Official DL Server' ...
[7/19/2016 9:19:53 AM]: Starting download of base mod (Build 1) from Official DL Server...
[7/19/2016 9:19:53 AM]: Error: 'Object reference not set to an instance of an object.' - Trying another host...
[7/19/2016 9:19:53 AM]: Download of base mod files failed!
[7/19/2016 9:19:54 AM]: Mod Update failed!

Have made sure Windows Firewall is disabled, launched as admin. Running Windows 10 if that makes any difference.
User avatar
User

DarkForce

Rank

Developer

Posts

826

Joined

16 Feb 2010, 17:46

Re: Unable to update mod files

by DarkForce » 19 Jul 2016, 15:56

OS shouldn't make a difference.

Not entirely sure what the problem might be. Could just be network issues on either end. I'll forward this post to the rest of the development team.

It would also be helpful for you to join our Discord Voice/Text server to further troubleshoot issues like this. It's a faster way to get answers, at least. Links here:

Text Channel: https://discord.gg/0WWiTSVTnEfAzQXm
Voice Channel: https://discord.gg/0WWiTSVTnEf6ZoLQ
Blame DarkForce, he wasn't clear about it.
User avatar
User

FriendlyFire

Rank

Developer

Posts

1673

Joined

15 Feb 2010, 16:14

Re: Unable to update mod files

by FriendlyFire » 19 Jul 2016, 18:44

Never seen that one before, I'd guess it's a corrupt install. Uninstall the mod and make sure the install directory you used is completely empty, then try again.
User avatar
User

MajorTom

Posts

2

Joined

18 Jul 2016, 22:17

Location

NC

Re: Unable to update mod files

by MajorTom » 19 Jul 2016, 21:47

Odd. Tried the reinstall, got the same error. Closed the prompt to download and install updated Mod files, then selected the manual option to "Download and Install Mod Files."

Didn't receive the error when manually selecting to download, but I did when accepting the prompt.

Who is online

Users browsing this forum: No registered users and 1 guest

Powered by phpBB ® | phpBB3 Style by KomiDesign
[ Time : 0.045s | 13 Queries | GZIP : Off ]