TECH SUPPORT

TECH SUPPORT

Postby FriendlyFire » Sat Apr 07, 2012 10:47 pm

If you're getting errors, graphical corruption or crashes, please post here detailing the problem, your computer's specs and the steps you have tried to fix the issue.

FIRST DEBUGGING STEPS

This applies to all OS. Follow steps in order.

1) Browse to your My Documents folder (Documents under Vista/7/8), then My Games.
2) Rename the folder called "Freelancer" to something else.
3) You will need to reset your resolution again after this; either use the launcher or follow the steps outlined below to go launcher-less.
4) Run the game and see if this helps.

If the above steps have not fixed your issues, attempt to disable features within the launcher. You can disable all of them at once, but do not check Safemode at the same time. Ideal steps would be:
1) Disable everything below "Deferred Rendering".
2) If no change, disable "Deferred Rendering".
3) If no change, enable Safemode.

If the above steps have not fixed your issues, attempt to reinstall Freelancer, the mod, the Visual C++ 2008 redistributable (add the SP1 too), the DirectX 9 June 2010 redistributable and the .NET 3.5 redistributable.

If the above steps have not fixed your issues, attempt to run the game without the launcher by following the instructions below.

If the above steps have not fixed your issues, post here detailing the problems you are experiencing. Please include event log excerpts by following the steps outlined further below if at all possible.

HOW TO RUN THE GAME WITHOUT THE LAUNCHER

This applies to all OS.

1) Browse to your installation folder, wherever it may be.
2) Open the EXE folder, then right click on Freelancer.exe, select New -> Shortcut.
3) Right click on this new shortcut, select Properties.
4) In this new window, look for the Target: textbox and, at the very end of the line, append: -s95.211.31.155:2302

For instance, if my path is:
"C:\Program Files\Freeworlds\exe\Freelancer.exe"
I should change it to
"C:\Program Files\Freeworlds\exe\Freelancer.exe" -s95.211.31.155:2302

(if you would like to run the game in a window, add " -window" right after; don't forget the space!)

Once this is done, select OK and it'll close the window. You can now start the game with this shortcut. If you would like to also select settings, in the same folder you've been working in, open fw_tow_settings.ini with Notepad (or any other plain text editor). You'll see a bunch of settings which should sound fairly familiar if you've opened the launcher at least once. They're one-to-one equivalents, so all you need to remember is that 0 means OFF and 1 means ON. For debuglevel, higher means more debug, zero deactivates it entirely.

With all of this, you should be set to run the game, except for one thing: resolution. In order to keep it simple, I highly suggest that you run the launcher at least once with the resolution you desire, and then use the previous steps to avoid it. The resolution should stick between launches.

If for any reason, you cannot do this, then follow these instructions:
1) Open My Documents (Documents in Vista/7/8).
2) In it, find My Games, then Freelancer.
3) Open the file PerfOptions.ini.
4) Towards the very bottom, you'll see the section named [Display], and below it, a parameter named "size". This is your resolution, of the format "width, height". Set it to whatever you'd like, save and close the file. You should be set!

HOW TO READ THE EVENT LOGS

This applies to Vista/7/8 only. XP users need to look at the bottom of this post.

1) Open the Start menu and start typing "event viewer" until it pops up. Select it.
2) On the left pane, select "Windows Logs", then "Application".
3) In the large list that appears, look for Application Error logs and select them. You will get something similar to this:
Code: Select all
Faulting application name: WORDPAD.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a231
Faulting module name: MSCTF.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdfaa
Exception code: 0xc000041d
Fault offset: 0x000000000002915c
Faulting process id: 0x9d0
Faulting application start time: 0x01cd14a5304d7ece
Faulting application path: C:\Program Files\Windows NT\Accessories\WORDPAD.EXE
Faulting module path: C:\Windows\system32\MSCTF.dll
Report Id: 95ff2c49-8098-11e1-9139-001ec9ff6926


Faulting application name should be FREELANCER.EXE. Once you have found one or more of such logs, what you want to send us is the "Faulting module name" and the "Fault offset".

For Windows XP users:

1) Click Start, then Control Panel.
2) Select Performance and Maintenance and then Administrative Tools.
3) In it, select Computer Management.
4) In the tree, select Event Viewer.
5) Select the Application log.
6) Refer to step (3) above.
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Re: TECH SUPPORT

Postby FriendlyFire » Sun Apr 08, 2012 4:24 pm

The forums should now be unlocked. Sorry about that.
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Re: TECH SUPPORT

Postby Daelin » Sun Apr 08, 2012 6:59 pm

So, a few things I noticed:

First of all the game needs more space than is says. The installer said he needed 2.85 GB and I had 3 GB free (I know, nobody has less disk space than me) and at the end of the install process he said he needs more space. Seems he needs more to unpack things? The final folder is only 2.8 GB big.

And I got some errors. I haven't looked into the Event logs yet. (Also, because I'm german and my XP is german too I don't know where exactly to find the Event viewer. Maybe someone could help me out here? :) )

If I start with anything checked in the launcher (except safemode) the game crashes and windows says:

Handle invalid for resource

If I unckeck all boxes it works. At least the game starts and I can log in and play some time. Until this pops up:

Fatal Error: Lost device on Reset call

and the game crashes.


I'm using a Dell Inspiron 9300 with XP, 2 GB Ram, 1.86 Ghz CPU and the Nvidia GeForce Go 6800.
Btw. resolution is set to 1024x768 and as I tried to change it to my desktop res the game crashed.

EDIT: I did a clean install of freelancer and installed C++, Framework and DirectX right before.

EDIT2: I tried to start in safemode, and it says Freelancer does not recognize my 3d card... :(

EDIT3: After the Fatal Error it also says:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: gamepath to freelancer\exe\Freelancer.exe
R6030
- Crt not initialized
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Re: TECH SUPPORT

Postby FriendlyFire » Sun Apr 08, 2012 7:41 pm

That last error usually means the C++ redist isn't installed, but since you reinstalled it I'd instead suspect your antivirus. Do you have any running and could you disable or outright uninstall it if so? They're nasty buggers, sometimes.

Your previous errors, however, point at something that I've seen hinted at on another forum; Windows XP's device management is much poorer than Vista's and 7's, so instead of gracefully resetting it just crashes. Hopefully we can figure out where this happens and help you guys out!
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Re: TECH SUPPORT

Postby k3vc4l » Sun Apr 08, 2012 8:26 pm

Mmm...
I'm on Windows 7 Home Premium SP1 32bit.
AMD AThlon X3 445 Processor 3.10GHz, 2GB RAM, Nvidia 7600GT

I can run the game in 'safe mode' no problems, but as soon as I attempt deferred rendering I get:
Messagebox #1 - "Handle invalid for resource"
Messagebox #2 - "FATAL ERROR: Lost device on Reset call!"

Event Viewer Output:
Code: Select all
Faulting application name: Freelancer.exe, version: 2.0.1223.11, time stamp: 0x00534d69
Faulting module name: fw_tow_chook.dll, version: 0.0.0.0, time stamp: 0x4f8075f9
Exception code: 0xc0000005
Fault offset: 0x0001bee2
Faulting process id: 0x1330
Faulting application start time: 0x01cd15a7c2fa8b1e
Faulting application path: C:\Program Files\Microsoft Games\Freelancer\FreeworldsDemo\exe\Freelancer.exe
Faulting module path: C:\Program Files\Microsoft Games\Freelancer\FreeworldsDemo\exe\fw_tow_chook.dll
Report Id: 2370134b-819b-11e1-8b18-90fba69851f6

Hope this is of some help/interest. Is there a debug log somewhere?

BTW: Also tried running in Adminstrator mode - same issue.
BTW2: Tried reinstalling everything as listed.
Last edited by k3vc4l on Sun Apr 08, 2012 8:42 pm, edited 2 times in total.
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Re: TECH SUPPORT

Postby FriendlyFire » Sun Apr 08, 2012 8:41 pm

Can you run the mod with none of the boxes checked? (ie without deferred nor safemode)

Have you tried the MU1?
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Re: TECH SUPPORT

Postby k3vc4l » Sun Apr 08, 2012 8:50 pm

Looks to me that it works without any checkboxes set and also in safemode..
WIll just install MU1 and see what happens then...

Yay! Found MU1, installed and... Success by the looks of it :)
Well it's started!!
Thankyou very much, hopefully that'll be that!

And well done on the release by the way - a huge step forward I'm sure!
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Re: TECH SUPPORT

Postby Cold » Sun Apr 08, 2012 9:18 pm

Buying the Y-8 and undocking crashes the game and after that the game crashes the moment I try and go back in on that char.
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Re: TECH SUPPORT

Postby Sushi » Sun Apr 08, 2012 9:37 pm

Interesting. I saw another playing flying it on the server earlier today. I wonder if it's an equipment issue. I'll take a look at your character later this evening and see if that's the case.
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Re: TECH SUPPORT

Postby Ginjah » Sun Apr 08, 2012 10:46 pm

Right

Pentium 4 3.00Ghz
1.50GB ram
Geforce 210 512mb
XP service pack 3



ok what ive done so far...
reinstalled C++ and updated
.net 3.5 and updated
reinstalled FL more times then i care to think
reinstalled mod more think then i care to think
followed every step in this thread 10 times each on every reinstall or every time i have changed something else

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: gamepath to freelancer\exe\Freelancer.exe
R6030
- Crt not initialized

this one has stopped coming up now and all i get is random CTDs with little error reports to go on


as i bring up error reports... followed the post from FF about getting info for you from Event Viewer

but it not showing me the same kind of info you have posted
but i am getting this app error log for FL

The description for Event ID ( 1000 ) in Source ( Freelancer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: freelancer.exe, 2.0.1223.11, unknown, 0.0.0.0, 00000000.

0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 65726620 6e616c65 2e726563
0020: 20657865 2e302e32 33323231 2031312e
0030: 75206e69 6f6e6b6e 30206e77 302e302e
0040: 6120302e 666f2074 74657366 30303020
0050: 30303030 0a0d30

good luck with it,
wish i could have tested out ships with you all. but i can;t handle trying any more today
Last edited by Ginjah on Sun Apr 08, 2012 10:54 pm, edited 1 time in total.
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